I had a very tiring and frustrating day. I called ahead to make an appointment to have an auto start installed on my car. When speaking with the lady on the phone I told her I would have to wait with the car (we are a one car family). She said come in between 1 - 1:30 and it would be 2 hrs (3 - 3:30) and they would have it done. I show up at 1 and the guy tells me 6 hours! I was in the process of explaining that I called ahead and….(that’s all I got out of my mouth)he cut me off and said no 6 hrs. So I took my keys and left.
One the way home I noticed a banner on a building indicating they installed auto starts. I pull over and call the number…after 10 minutes on hold I gave up.
Does good customer service still exist? To all of you R&J customers I will not give you poor customer service…that’s my promise. If I do…call me on it. I don’t like being treated poorly so why should you be treated that way? I will do my best to make sure you get great service when you order seafood from our family.
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